Sunday, November 30, 2008

Outliers: The Story of Success

Rarely does a book require immediate action from the reader.  "The Rights of Man" by Thomas Paine moved America's founder's to action.  "The Communist Manifesto" moved Vladimir Lenin to enslave a nation--and allowed Stalin to enslave many more.  "The Origin of Species" launched a crusade against tradition that grows in intensity with each subsequent generation.  (Listverse has a list of the 10 most influential books of all time, admittedly subjective.)

I Can't Believe It's Not a Novel

Malcolm Gladwell might have penned the next book to change history.  "Outliers: the story of success" (Little Brown, New York) takes the reader on a marvelous tale of men and women who toiled and strained to rise above their meager starts to become . . . great.  There are world-class hockey players, software and computer billionaires, great lawyers, mathematicians.  All of these "outliers" fall many standard-deviations from the top of their kind. 

And like a great fairy tale writer, Gladwell deftly draws the reader deeply into his little secret:  "All is not as it appears." 

Was there foul play that made these people rich?

Did the hockey players' parents cheat?

Were these geniuses not as smart as they pretended to be?

Like the titillating headlines in supermarket tabloids, "Outliers" makes you turn the page to find out Bill Gates's dirty little secret of success and why certain hockey players were heads and shoulders above peers of the same age. 

Masterful Plot Twists

outliers As the story unfolds--and Gladwell's action and tension rise and fall like a Dean Koontz novel--you learn facts far from scandalous yet more intriguing, even, than an illicit affair between Queen Elizabeth and Elton John.

I'll leave the details to your reading of this fine book.  But I'll tell you why this book will change the world if we let it.  And why we should.

America's Shameful Education Results

Walter Williams once said that if he were the Grand Wizard of the KKK he could think of no better way to destroy blacks in America than to send them to our public schools.  Just this past Saturday, Morton Kondracke on Fox News' "The Beltway Boys" said that education could be Obama's Achilles' Heel--it is so bad and the teachers' unions so corrupt and selfish.  (Kondracke is the liberal.)

If you have children in public school today, unless it's one of the top 100 or so districts in the country, you probably realize that your children will leave high school far less educated than you did.  Somehow we have to fix it.

Not so much recently, but a whole lot when my kids were tiny, I read reams on education reform.  I drew many conclusions about the causes of our declining education--the unions, government meddling, bad homes, emphasis on entertainment over learning--but inventing a solution seemed out of reach.

The Solution to a Quagmire

Enter Gladwell.  "Outliers" explains the most plausible and unmentionable (in liberal elite circles) cause and solution to American education problems since Carl Childers identified the problem with a broken roto-tiller in "Sling Blade":  "I reckon it ain't got no gas, um hmm." 

The model for fixing education quickly, inexpensively, and permanently is pretty straightforward.  Except for the special interests.  The young girl Gladwell models, Marita, has, like so many others in the book, made herself into an outlier.  From single female head-of-household home with a single bedroom for the family and a minimally educate mother, Marita has become a math wizard in a special KIPP middle school in one of the worst neighborhoods in New York. 

"Marita doesn't need a brand-new school with acrews of playing fields and gleaming facilities," writes Gladwell. "She doesn't need a laptop, a smaller class, a teacher with Ph.D., or a bigger apartment.  She doesn't need a higher IQ or a mind as quick Chris Langan's.  All those things would be nice, of course.  But they miss the point.  Marita just needed a chance.  And loot at the chance she was given!"

That chance, according to Gladwell, was the opportunity to work as hard as a wet-rice farmer in rural South China. 

Imagine how the NEA will attack Gladwell's recommendations:  longer hours in school, fewer but more intense "specials," hours of homework every night, weekend classes, and no summer vacation.  The New York Times has already panned the book, as Gladwell gores one of its favorite oxen. (h/t Yglesias)  Yet Michiko kakutani, the reviewer, almost certainly did NOT read the book.  If he did, he clearly has little interest in education--he doesn't mention the only prescriptive part of "Outliers!"   That would be like reviewing the Bible and leaving out the part about God.

Yet his evidence is unmistakable.  Summer break separates the rich kids from the poor kids.  In his always-remarkable research, Gladwell proves that kids from the wrong side of the tracks learn more in school--even in supposedly crappy schools in the inner city--than the rich kids in prestigious districts.  The problem is that they unlearn in the summers while the rich kids keep on learning.  The kids start pretty close, but each new school year, the poor kids start further behind the rich kids.  As Gladwell points out, "School works.  The only problem with school, for the kids who aren't achieving, is that there isn't enough of it."

How To Make It Work

Before Christmas, buy and read "Outliers."  For Christmas, buy  a copy for one member of your local school board.  I have already ordered a copy for a board member in my district.

This could be the most important book in a generation, but only if we are serious about fixing education in America.  If not, at least you'll enjoy one of the best books I've read in a year.

 

 

Also see a 2 part, thoughtful review on The Quick and the Ed (part 1 | part 2).  I believe the author of this post found something I did not: that Gladwell claims more hours of school is the only solution.  Gladwell says that bringing the Chinese wet-rice farmer's work ethic to school, not just hours, is the key to KIPP.

Jott Your Way to Happiness

If you write down everything you're supposed to do, your mind will be free to concentrate on important work--creating meaning, adding value, memorizing critical facts, watching your kids play in the backyard.

The problem is that most of the time we find ourselves without that single, complete list and without a pen or a pencil. But we usually have a cell phone.

With Jott, a cell phone is all you need

What is Jott?

Jott is a voice transcription service that allows you to call or text any short (15 seconds) message to your self.  Jott transcribes your voice to text and, optionally, forward the task to Outlook Task, WordPress blog, Twitter, and a dozen or so other services. 

You can also load contacts into Jott and email notes directly. 

Does it Work?

Yes.  Jott's amazingly accurate at transcription.  The web site is fast and simple--nothing more than it needs, but nothing less, either. 

How much does Jott cost?

You can sign up for free.  For many people, free is good enough.  I pay $3.95 a month so I can use the Outlook add-in and links to several other tools. 

How much does it save?

One of the most compelling reasons to use Jott is the time, energy, focus, and opportunities you'll save or defend.  With ready access to all of the commitments I have ( stuff to buy at the store, people to call, gifts to buy, etc.) I drive far less than I did without Jott.  I don't forget to pick up bread on the way home from work because it's right there on my list.  I send myself SMS text reminders to arrive when I'm at the mall.  I Jott actions from one meeting while on my way to the next, saving me a trip to my desk.

The list of savings goes on.  You'll find your own lifesavers when you start using it.

Tips for Newbies

  1. Check Jott many times a day
  2. Review your tasks in the All Lists view so you can see your entire commitment list
  3. Set up lists that correspond to Where you perform a given task (@Home, @Computer, @Work, @Store, etc.)
  4. Use reminders to tickle you when you're going to be in the place that a task can be performed.  This is much more effective than a reminder in the morning when you can't do anything about it.
  5. Give Jott at least 3 weeks of committed use to get into the habit.  Jotting will feel like work for a few days, but stick with it.  The payoff is huge

Saturday, November 29, 2008

They Kept Shopping

alg_walmart_police Say you're the CEO of Wal-Mart.  You get a report from your store in Valley Stream, NJ, that one of your employees was trampled to death by your customers who broke down the doors to get at your Black Friday specials before anyone else.  In the chaos, a customer, 8-months pregnant, suffered a miscarriage. 

How would you respond?

Suppose you were the police who responded?  How would you handle the situation in which the crowd, gripped by throes of a shopping frenzy refused to allow first responders to attempt to save the man's life?  Not that they had anything against 43-year-old Jdimytai Damour, the victim; it's just that he picked a really inconvenient spot to die.

Perhaps you'd have closed that store and all other Wal-Marts in the US immediately.  Pay the employees, but close the doors for the weekend.  Forget Black Friday and its narrow margins and high volumes.

Perhaps you'd announced the end to Black Friday panic sales.   Go back to your everyday low price policy. 

Perhaps you'd do nothing.  After all, the customers want super cheap bargains, and the customer is king.

Suppose you're the police.  Maybe you'd handle this situation like a riot, seal the store, and process every customer inside as a participant in manslaughter. 

With all the talk of an end to excess consumption, this sad story indicates something else entirely.  It indicates that many Americans are so obsessed by consumption that they'll kill anyone who gets in their way. 

"When they were saying they had to leave, that an employee got killed, people were yelling, 'I've been on line since Friday morning!'" Cribbs said. "They kept shopping." [source]

Ed Morrissey points out that this murderous mayhem occurred in preparation for the coming of Christ

This Christmas, let's take Seth Godin's advice:  shop small, shop quality, shop local, shop handmade.  Let's be satisfied with a single gift instead of measuring our happiness by the number of packages we open.  If you can't bring yourself to do this the name of God, perhaps you can do it in the name of Jdimytai Damour.  Or of the unborn baby--less than one month from birth--who gave his life so that someone could get an HDTV for 30 percent off the already low, low price. 

Friday, November 28, 2008

Simplifying Life

After the tumult of the election, 2 years of college, and the financial meltdown, I've had it with hectic.  At least, I've had it with hectic that I don't control in some way.

Searching for ideas (motivation, actually) to simply my life, I came across ZenHabits.net run by Leo Babauta.  I highly recommend this site to anyone.

Some of the content is a little new age, but it's digestible.

Along the way, I've bought his ebook, "Zen to Done."  Inspired by David Allen's great personal management book, "Getting Things Done," ZTD takes the concept to a simpler and more practical level. ( Click here to view more details)

Leo's system is simple:  reduce all of your action commitments or ideas to paper (or its electronic equal) and do them.

Of course, that's an over simplification.  We all know that's what we should do.  The problems are manifold:

  • We forget when we need to remember
  • We remember at the wrong time (like when we're trying to fall asleep)
  • We feel anxious because of the nagging feeling that we should be doing something else
  • We react instead of responding
  • We put off decisions which leaves us feeling weak and disorganized
  • We can't find the stuff we need when we need it

In addition to a great personal management system, Leo gives an effective crash course on building positive habits.  This, in my view, makes the book worth the $9.50 price.

Conservatives need to let go of some things.  Zen is about focusing on the essentials, after stripping away the Eastern religion stuff.

Read the blog,buy the book.  You'll thank Leo.

Watch Your Personal Tagline

iStock_000005930850XSmall I had an email debate with a colleague (never smart) concerning approaches to selling change within an organization.  I was pushing for something bold:  the vision of a better, calmer life for people who have been battered for years.

The colleague didn't want bold.  He wanted something safe.  He didn't want an internal marketing message to promise something that the customers might not get.  He didn't want to paint a picture that drove people to applause because we might not deliver.  He made good points about overselling and under delivering.

Then I noticed his personal tagline, below his signature.  It was a call to action, a call to boldness, a warning that timidity leads to meaninglessness.  

In other words, his tagline reflected, not his view of the world, but the flaw he recognized in himself.  Emotionally, I shooed away his objections the way I'd wave at an annoying fly.

If a quote inspires you to be something different than you think you are, print it and stick on your wall, make it your screen saver, read that author every night for a year.   But never end your emails with a quote that strikes the reader as the perfect contradiction of yourself.

Empathy Is Not a Luxury

iStock_000005753273XSmall To see the emergency room experience from the patient's view, IDEO sent an anthropologist through an emergency room process armed with a camcorder.   The video shows 20 minutes of ceiling tiles and fluorescent fixtures interrupted by the occasional nose.  The doctors and nurses got a very different view of the same events.

Empathy is seeing the world from someone else's eyes.  If you can't do that, you'll never create meaning in business.  Quit now.

If you can, you'll face the challenge of teaching others (usually bosses) to see things through others' eyes.  The CEO of AIG lacked this skill. Same for GM's CEO. 

While empathy won't guarantee success, its lack will guarantee failure on  a spectacular, front page scale.

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How To Own Every Meeting

If you leave a meeting that resolved nothing, it's your fault.  If you make sure every meeting ends with a decision for positive, measurable action, you'll stand out from the crowd.  Here's how.

Meetings Suck

PenguinsIf you have a job in an office, I bet you sit through a lot of meetings. Most are useless:  they waste time, resolve nothing, and provide no real direction--except to reconvene a few days later to waste more time.

Organizations seem really to like flushing  money down the toilet with countless, useless meetings.  I won't try to stop that here.  Instead, I'll help you own every meeting.

Owning the Meeting

By owning, I don't mean "be responsible for."  That job sucks--it makes you the one responsible for wasting your employer's money.

By "owning the meeting" I mean standing out, being responsible for whatever good comes from it, and driving the decision.

1.  Shut Up

This is the most difficult challenge, but it's one you must meet if you want to be the own the results of every meeting.  Keep your mouth shut.  Speak as little as possible through the meeting. 

Ask questions, ask for clarifications of what others say, but stop there.  The more you speak in a meeting, the lower the value of anything you say.

2.  Take notes

What do people say?  How passionate are they about what they're saying?  How are others responding to what's being said? 

Very often, meetings convey the company line and middle managers pretend a) that the message is authentically theirs and b) that they are interested in feedback. 

If the speaker seems less than passionate and the listeners seem less than enthusiastic, an intelligent, sincere better idea will win the crowd.

3.  Judge

"Don't judge," has become a mantra of political correctness.  Lack of judgment gave us the financial meltdown.  So consider judging a moral and fiduciary duty.

Bad idea, dispassionate presenters, and unworthy goals must be judged harshly and immediately. 

4.  Strike Late

Having preserved your capital by keeping quiet, honed your thought with careful notes, and made appropriate judgments about the ideas presented, use the last five minutes to win the meeting.

State your desired decision or action as a matter of fact.  Say "Let's go with Brand X."  Don't equivocate with, "I think we should give some thought to . . ." 

Strength wins.

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